- Express delivery and free returns within 30 days
Terms of Use
Preamble
The Seller is particularly attentive to the needs and expectations of users of this e-commerce Site and hopes that they are always satisfied with the purchases made through this portal. For this reason, the Seller provides them, through these General Terms and Conditions of Sale (GTCS), with suitable information regarding all aspects governing the purchase, via electronic means, of the products displayed on the Site, in compliance with Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as amended by Legislative Decree No. 21 of 21 February 2014, implementing European Directive 2011/83/EU, which in turn amended previous European Directives 93/13/EEC and 1999/44/EC, repealing European Directives 85/577/EEC and 97/7/EC.
These GTCS therefore constitute an integral and essential part of the purchase contract for any Product made through this Site, and the submission of an Order by the Customer implies acceptance of these terms. Consequently, when the Customer submits a purchase order for a Product through the Site, the Customer agrees to these GTCS and declares to be legally bound to comply with the terms and conditions set forth below.
1. Definitions
Company: refers to the company owning the domain name of this Site and managing the e-commerce platform operating on the Site.
Seller: refers to the third-party legal entity, independent from the Company, clearly identified on the Site and Platform, which uses the Site and the domain name granted by the Company, and offers the Product for sale to the public through the Platform. The Seller is therefore solely responsible for the correct execution of the sale of the Product to the Customer and has declared to be the legitimate owner of the Product offered for sale, that it complies with applicable Italian and European laws, and that it is authorized to carry out e-commerce activities.
Site: refers to this website on which the Platform operates.
Platform: refers to the e-commerce platform operating on the Site and accessible through it, through which the Seller is technically enabled to sell the Product. Access to the Platform is free for Customers and, in general, for any user.
Product: refers to the product and/or service offered for sale by the Seller through the Platform.
Extralarge Product: refers to a Product weighing over 70 kg and/or bulky (i.e., larger than 419 cm, calculated as 2 × height + 2 × length).
Customer: refers to the adult individual or legal entity registered on the Site who, by submitting the Order, offers to purchase the Product from the Seller via the Site and pay its price through the Platform. If the Customer is a consumer within the meaning of Art. 3, para. 1 of the Consumer Code, they are subject to all protective provisions therein.
Order: refers to the purchase proposal of a Product submitted by the Customer to the Seller through the Site and Platform, which the Seller may accept by notifying the Customer accordingly.
Contract: refers to the sales contract for a Product, concluded directly between the Customer and the Seller upon submission of the Order, its acceptance by the Seller, and payment of the corresponding price.
Consumer Code (Cod. Cons.): refers to Legislative Decree No. 206 of 6 September 2005.
General Terms and Conditions of Sale (GTCS): refers to these contractual conditions, published on this Site, which the Customer can view or print at any time, governing the sale of the Product by the Seller to the Customer. Any purchase of Products through this Site and the e-commerce platform is governed by this document and constitutes a distance sale pursuant to Arts. 51 et seq. of the Consumer Code.
Gift Voucher or Coupon: refers to a document that can be purchased by the Customer on the Site via the Platform and downloaded/saved electronically or printed on paper, bearing a unique identification code, which grants the Customer, for a maximum period of 90 (ninety) days from purchase, the right to buy products or use services of their choice at the Seller’s physical store or location, for a value specified in the voucher.
2. Procedure for Purchasing a Product
The procedure for purchasing a Product consists of the following steps:
2.1. Customer Identification
The Customer must register on this Site by providing their personal details (identifying information, physical and telephone contact details, and any other information requested) and give valid consent to the Company and the Seller for processing and sharing this data with the carrier and, if necessary, third parties for the purposes outlined in these GTCS. Once registered, the Customer must enter their chosen login credentials (username and password) to proceed with the purchase and complete the Order form for the selected Product.
2.2. Completion of the Order Form
The Customer must carefully read and complete the electronic Order form available on the Site. The Order form will clearly and understandably indicate, before confirmation by the Customer:
the essential characteristics of the Product offered by the Seller through the Platform;
the identification and contact details of the Seller (for sole proprietorships: business name; for companies: corporate name, main office address and/or secondary offices, telephone and fax numbers, email address, any specific contact for complaints, names of relevant contact persons);
the quantity of the Product ordered;
the total price of the Product (including all applicable taxes and fees);
delivery costs (including any additional charges). For Extralarge Products, delivery cost details may be communicated later, according to the procedure in section 2.8;
delivery method, address, and expected delivery date, not exceeding 30 days from the conclusion of the Contract;
request for acknowledgment and acceptance of the GTCS by the Customer;
request for acknowledgment and acceptance of withdrawal rights, including the methods, costs, and timelines for returning the Product and refunding the Price, if applicable;
any request for issuance of a commercial invoice;
total Order price (including taxes, fees, and shipping costs);
payment method chosen by the Customer from those expressly indicated on the Site and available through the Platform;
all information about support services or commercial guarantees, including the legal warranty of conformity, if applicable;
information regarding any right of withdrawal, including conditions, terms, and procedures to exercise such right.
Before submitting the Order, the Customer may print or save a copy of the completed Order form electronically.
2.3. Submission of the Order Form and Payment
The Customer submits the Order form via a point-and-click procedure, by selecting a clearly labeled virtual button “order and pay,” or similar, thereby explicitly acknowledging that submission of the Order entails the obligation to pay the Price. Payment of the total Order price is an essential condition for the Contract to be concluded and for the Order to be processed. Upon submission and payment, the Customer will receive, within necessary technical times, an email confirming the acceptance of the Order by the Seller and the payment of the Price, including a summary of the Order contents.
Along with this communication, the Customer will receive a copy of the privacy policy regarding personal data processing, information on exercising the right of withdrawal, if applicable, and the tracking code to monitor delivery via the carrier. If the Customer has chosen to pick up the Product at the Seller’s location (“in-store pickup”), no tracking code will be provided, and a different procedure will apply as per section 4.
2.4. Conclusion of the Contract
The Contract between the Customer and the Seller is concluded upon receipt by the Customer of the communication of Order acceptance by the Seller and payment of the corresponding Price.
2.5. Order Archiving
The Order form will be stored in the Platform database for the time necessary to execute it and in compliance with legal terms.
2.6. Denial of Order Execution and Refund
The Seller may refuse to execute the Order if the Customer’s identification data in the Order form is incomplete or incorrect. The Customer will be notified by email of the reasons for non-fulfillment, and any Price already paid will be fully refunded according to section 8.
2.7. Product Unavailability
If the Product is unavailable for any reason, the Seller may temporarily suspend the Order, contacting the Customer via email within 5 (five) working days of Order submission. The Seller will provide information about restocking and delivery times and may propose a Product of equivalent features and value as a replacement. The Customer may cancel the Contract and refuse any alternative offered. If the Price has already been paid, a full refund will be issued according to section 8.
2.8. Extralarge Products
If the Order concerns a bulky Product (Extralarge Product), the Customer’s Order will be treated as a free reservation of the Extralarge Product, with no Price charged. After the reservation, the Customer will receive an email summarizing the reservation and explicitly indicating that no charge has been made. Within 5 (five) working days, the Customer will receive a second email confirming actual Product availability, delivery costs, total Price (including taxes), and payment details via www.PayPal.it or bank transfer, along with courier information and any additional charges. The Customer must pay within 2 (two) working days of this second communication, or the reservation and Order will be canceled.
3. Shipping and Delivery of the Product
3.1. Unless otherwise agreed in writing between the Customer and the Seller, the Seller is obliged to deliver the Products to the Customer without undue delay, and in any case no later than 30 (thirty) calendar days from the conclusion of the Contract, as provided for in Art. 61 of the Consumer Code. Delivery costs, if any, are fully borne by the Customer and may vary depending on the weight and volume of the Product, the delivery location, and the optional services chosen. Except for Extralarge Products, as provided in paragraph 2.8, all shipping and delivery costs associated with the Product will be clearly communicated to the Customer during the Order process, before submission of the Order and conclusion of the Contract. In exceptional cases where delivery costs cannot be calculated in advance, the Customer will be informed clearly before submitting the Order and concluding the Contract.
3.2. Delivery of the Product will be carried out by a carrier or a third-party shipping company independent of the Company and the Seller, which will be indicated on the Site and the Platform at the time of completing the Order, along with the applicable transport conditions, unless otherwise specified in the Order Confirmation. By submitting the Order, the Customer acknowledges and accepts these conditions.
3.3. Along with the Order Confirmation, the Customer will receive delivery details and estimated times, together with a tracking code to monitor the shipment. The Customer may track the Product by:
Accessing their “Account” area on the Site;
Directly on the carrier’s website.
3.4. The Product may be delivered anywhere in Italy to the address indicated by the Customer in the Order form. Deliveries cannot be made to PO boxes or mail-hold addresses. If the Customer is unavailable for delivery, they will have 30 (thirty) days to collect the Product at the Seller’s physical location at their own expense. After this period, the Seller may retain the Product, and the Customer will forfeit the right to any refund. Upon delivery, the Customer must verify the integrity of the Product and report any defects to the Seller within 24 hours of receipt.
3.5. Delivery is considered fulfilled when the Product is materially available to, or under the control of, the Customer. If delivery is not completed within the term indicated in paragraph 3.1, the Customer may request delivery within an additional reasonable period. If this additional period expires without delivery, the Customer may terminate the Contract.
3.6. The Customer is not required to grant the additional period above if:
the Seller expressly refuses to deliver the Product; or
timely delivery was essential, considering all circumstances at the conclusion of the Contract; or
the Customer notified the Seller in writing before the conclusion of the Contract that delivery by a certain date is essential.
3.7. The Customer has the right to terminate the Contract if the Product is not delivered within the agreed term or within the term indicated in paragraph 3.1, without prejudice to the right to claim damages. In such case, the Customer is entitled to a refund of all amounts paid.
5. Seller Guarantees
5.1. The Seller is solely responsible for executing the sales contract concluded with the Customer.
5.2. The Seller guarantees the authenticity, legitimate origin, and conformity of the Product to the information published on the Platform. Images and colors of the Product may not fully match the actual Product, as images are for illustrative purposes only.
5.3. The Seller is responsible for the legality and compliance of the Product with applicable Italian and European laws.
5.4. The Seller declares that it meets all legal requirements, including authorizations for commercial activities, including e-commerce, and distance sales regulations.
5.5. In the event of a verified non-conformity of the Product, the Seller will restore its conformity at no additional cost to the Customer, within the time limits provided by current law.
6. Price and Payment Methods
6.1. The Product price is expressed in Euro and may be subject to change over time. The sales price indicated in the Order form includes all applicable taxes. The total Order price also includes delivery costs and any optional services chosen by the Customer, itemized separately.
6.2. In case of a material error in the listed price, if it is manifestly lower than the Product value, the Seller has the right to correct it before delivery. If the Customer refuses to pay the corrected price, the sales contract is considered terminated, and any paid amounts will be refunded.
6.3. The Customer may choose one of the following payment methods during Order completion: bank transfer (IBAN provided in the Order form) and/or PayPal.
6.4. If PayPal is selected, the Customer will be redirected to www.paypal.it to enter the necessary payment data. This information will never be stored on the Platform and will only be used to complete the transaction or report any fraud to law enforcement.
6.5. Neither the Company nor the Seller is liable for malfunctions or temporary unavailability of the payment platforms mentioned in paragraph 6.4.
7. Right of Withdrawal and Return Conditions
7.1. The Customer has the right to withdraw from the Contract within 15 (fifteen) calendar days from receipt of the Product and obtain a refund without any cost, penalty, or reason. The Product must be returned in its original unopened and undamaged packaging.
7.2. For multiple Products ordered in a single order but delivered separately, the 15-day period begins upon delivery of the last Product.
7.3. Any limitations to the right of withdrawal will be highlighted in the Order form.
7.4. To correctly manage returns, the Customer must, within 15 days, follow either procedure:
Send a duly completed withdrawal form to the Seller and, for information purposes, to the Company via registered mail with acknowledgment of receipt; or
Send a written declaration explicitly exercising the right of withdrawal to the Seller and, if applicable, the Company.
7.6. The Seller will inform the Customer within 5 working days of receiving the returned Product by email about acceptance of the return or any anomalies.
7.7. If withdrawal rights are exercised correctly, the Seller will issue a refund as per paragraph 8.
7.8. Failure to comply with the withdrawal terms invalidates the Customer’s right to a refund.
7.9. For purchased coupons or gift vouchers, withdrawal may be exercised within 15 calendar days from receipt of the order confirmation email.
7.10. Unless the Seller offers collection, the Customer must return the Product without undue delay and no later than 15 days from notifying withdrawal. Return costs are always borne by the Customer.
7.11. Pursuant to Art. 58 of Legislative Decree 206/2005, ancillary contracts are automatically terminated at no cost to the Customer when withdrawal rights are exercised.
8. Refund Procedure
8.1. The Seller will refund all payments (including delivery costs) within 14 calendar days from knowledge of the Customer’s withdrawal, using the same payment method. Additional costs for a more expensive delivery method chosen by the Customer will not be refunded.
8.2. In case of non-execution of the Order, the Seller will refund all payments within 14 days of notifying the Customer of Product unavailability or refusal of a substitute Product.
8.3. The Seller may withhold the refund until receipt of the returned Product or proof of shipment by the Customer, whichever occurs first.
9. Role of the Company
9.1. The Customer acknowledges that the Company has no role in the sales contract and is never considered the Seller.
9.2. The Customer acknowledges that the Company does not verify Product origin, legal conformity, or accuracy of product descriptions, which are solely the Seller’s responsibility.
9.3. The Seller is solely responsible for logistics, payment validation, return processing, Product replacement, and refunds for unavailability.
9.4. Any complaints or disputes regarding defects or discrepancies must be addressed directly to the Seller.
10. Governing Law and Jurisdiction
10.1. The Contract and GTCS are governed by Italian law. For disputes involving at least one Consumer, jurisdiction is with the court of the Consumer’s residence or domicile in Italy.
11. Amendments to the General Terms
11.1. These GTCS may be amended over time due to legal changes.
11.2. New conditions take effect upon publication on the Site.
12. Effectiveness of the Terms
12.1. The Company and Seller do not guarantee that the Site content is appropriate or lawful in other countries.
12.2. Any invalidity, nullity, or ineffectiveness of one or more clauses does not affect the validity or enforceability of the remaining clauses.